Welcome to the Gayns app, operated by GAYNS LTD, a UK-based company. Your privacy matters to us, and this Privacy Policy explains how GAYNS LTD collects, uses, shares and protects your personal data when you use the GAYNS app, website, attend our events, sign up to our communications or otherwise interact with GAYNS.
By using the Gayns app, you agree to the practices outlined below.
GAYNS LTD
Registered in the United Kingdom
If you have any privacy-related questions, you can contact us at: hey@gayns.co
When you sign up (via Google or Apple ID):
When you complete your profile:
When using the app:
When you interact with GAYNS outside the app, we may also collect:
We do NOT collect:
We use your data to:
Where we rely on your consent, including for certain marketing communications, you can withdraw that consent at any time.
We may share personal data with carefully selected third parties where this is necessary to operate GAYNS, provide our services, deliver events or experiences you have chosen to participate in, or fulfil a specific partnership, promotion or benefit.
Where third parties process personal data on our behalf, they are required to handle it appropriately and only for the agreed purpose. Where a partner would like to use your personal data for its own direct marketing purposes, we will obtain any consent required before sharing your information for that purpose. We do not sell your personal data.
If you choose to receive marketing from GAYNS LTD, we may contact you with news, upcoming events, community updates, offers, partnerships and other GAYNS-related content.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting hey@gayns.co.
Choosing not to receive marketing will not affect your ability to use GAYNS or attend events unless receiving a particular communication is necessary to provide something you have specifically requested.
We will not share your contact details with another organisation for that organisation to send you its own electronic marketing unless we have an appropriate lawful basis and, where required, you have specifically consented to this.”
We store your data securely using industry-standard encryption. Community messages may be monitored for safety and moderation.
If you choose to message the GAYNS WhatsApp assistant, we process your WhatsApp number, messages, replies and delivery information to answer your questions and operate the service. If you connect WhatsApp from your signed-in GAYNS account, we also keep that connection so we can check your access to the assistant. You can disconnect it in the app.
You can separately opt in to optional GAYNS event announcements, booking-opening updates and ticket-availability alerts on WhatsApp. Connecting your account does not subscribe you to these messages. We record your preferences and consent, and send these updates through Meta using message templates. These event alerts do not require an OpenAI request. You can turn off either category in the app, reply STOP on WhatsApp to turn off both categories, or disconnect WhatsApp. Turning off event alerts does not stop you asking the assistant questions.
WhatsApp messages are handled through Meta's WhatsApp Business Platform. Relevant message content and recent conversation context are sent to OpenAI through its API, together with GAYNS event information, to generate automated replies. OpenAI does not use API content to train its models by default; its processing and retention controls are described in OpenAI's API data documentation. These providers may process data outside the United Kingdom under their applicable data-protection arrangements.
The assistant provides information about GAYNS; it does not make decisions with legal or similarly significant effects or change your bookings. Please avoid sending payment details, health information or other sensitive information. Replies can be inaccurate, and you can contact GAYNS at hey@gayns.co for assistance.
We keep connection information while it is needed to provide access and remove the WhatsApp-to-account connection when you disconnect. Message and delivery records are retained as needed to provide recent conversation context, resolve delivery problems and protect the service. You can request access to or deletion of this information by contacting hey@gayns.co. Disconnecting stops new assistant replies but does not by itself erase previous message records or copies held in your WhatsApp account.
Under UK GDPR, you have the right to:
To make a request, please contact us at hey@gayns.co.
You can delete your account and personal data from within the app at any time. This will permanently erase your profile and messages.
You must be 18 years or older to use the Gayns app. We do not knowingly collect data from anyone under 18.
Where appropriate, we will notify you of material changes to this Privacy Policy. Where a change requires new or additional consent, we will ask you for that consent separately.